Custom
Software
Solutions
rozeweb.com
- Scope: Custom Software · Browser Extension
An agent workspace for live calls, customer history, service balances, team coordination, and a browser extension for temporary card access.
Explore the product below. Tap any screenshot to enlarge.
A connected workspace for personal assistance. Bring the caller, their history, service balance, and the tools to help them into the same workflow.
The need
Give agents the context to help a customer while keeping calls, account activity, and team coverage organized.
What we built
An assistance platform with live calls, customer records, usage and payment reporting, shift management, and a temporary-card browser extension.
What it enables
Move from a customer conversation to the next action, with their history and the right tools close at hand.
The customer conversation, in context.
One workspace for the active call.
See the caller, service balance, past notes, and current conversation together. Add a note without leaving the call.
A temporary-card browser extension.
A companion browser extension connects the agent’s active caller to their available temporary cards.
Select the caller.
The extension lists the signed-in agent’s active calls and checks that the selected customer is assigned to them.
Keep card details masked.
Choose from card brands and last four digits. Full card numbers and security codes stay out of the popup.
Fill one field at a time.
Context-menu actions fill a card number, expiry, or security code on HTTPS payment fields. The selection expires after five minutes.
Temporary cards expire automatically. Each field request checks the customer’s active call again.
Keep the whole service in view.
Calls, activity, and account totals.
A shared overview brings current call volume, active agents, service usage, and recent payments together.
Pick up where the last call ended.
Review previous calls, notes, duration, and the agent who helped the customer.
Understand service usage and payments.
Filter reporting by date, currency, and payment method, with revenue and payment totals in view.
Coordinate the people behind the service.
See who is available now.
Live sessions show which agents are on calls, available, or on a break, alongside shift and session timing.
Plan coverage across the week.
Organize recurring shifts, working hours, and agent assignments.
Actual application screens captured locally with fictional customers, agents, and activity. AssistDesk is a demo identity. Client identity and live links are withheld.
Start by showing us where the friction is.